Returns & Refunds

If a piece is not right, send it back. Here is exactly how it works.

Return window

You can return an unworn piece within 7 days of delivery. After 7 days we are not able to accept a return.

Condition

To be accepted, the piece must be:

• Unworn and undamaged
• In its original pouch or box, with any tags still attached
• Returned with the invoice or order number

Jewellery that shows signs of wear, scratching or perfume damage cannot be returned. This is standard for plated jewellery and it is why we ask you to try a piece on clean, dry skin before wearing it out.

How to start a return

1. Write to us at aurnikaenterprises@gmail.com with your order number and the reason.
2. We will confirm the return and share the return address or arrange a pickup.
3. Pack the piece securely in its original packaging.

Refunds

Once the returned piece reaches us and passes a quick condition check, we process the refund to your original payment method. Refunds are initiated within 5 to 7 business days of the return reaching us, and your bank may take a few days more to credit it.

Return shipping cost

We arrange a free reverse pickup where your pin code is serviceable, so an approved return costs you nothing. If your area is not serviceable, post the parcel back to us and we will add ₹99 towards the courier to your refund.

Exchanges

We do not run direct exchanges. Return the piece for a refund and place a fresh order for the one you want — it is faster than holding your order while a swap moves both ways.

Damaged or wrong item

If a piece arrives damaged or is not what you ordered, tell us within 48 hours of delivery with photographs. We will replace it or refund you in full, and we will cover the return shipping.

Not returnable

Pieces bought on final-sale terms, and any personalised or engraved item, cannot be returned unless they arrive faulty.